Moscow Metro station attendants play a crucial role in ensuring the safety and smooth operation of the subway system. They are responsible for monitoring platform activity, assisting passengers, and responding to incidents.

Station attendants are the first responders to any incidents occurring within the metro system. This includes events such as a passenger falling onto the tracks or the discovery of unattended belongings. They are responsible for promptly reporting these incidents to the train dispatcher.

A significant portion of a station attendant’s day involves interacting with passengers, addressing their concerns and resolving issues. These interactions can occur frequently, requiring constant attention and problem-solving skills.

In the event of a passenger falling onto the tracks, the station attendant’s immediate action is to halt any approaching trains. They observe the situation via monitors, and if the passenger is unharmed and able to move, or if the train stops in time, the attendant will de-energize the contact rail and safely remove the person from the tunnel. After reporting to the train dispatcher, they coordinate further actions such as informing train drivers and escalator operators.